"Carefully selected products, guarding your daily life."

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Last updated: March 6, 2026

Company Name: Shenyang Dulei Jingai Technology Co., Ltd.

Address: Room M2-538K, Diwang International, 12-2, Wangli Street, Shenyang-Fu Demonstration Area, Liaoning Province, China

Authorized Director: Shi Rui

Social Credit Code: 91211500MAK6Y3N33T

Email: service@mail.vexngja.com

Phone: +86 19272493438


  • Thank you for shopping with our UK-based store. We aim to provide you with high-quality products and a pleasant shopping experience. To ensure your rights and interests, we have formulated the following return and refund policy, which applies to all products purchased from our store (including home essentials, fashion accessories, household tools, and daily sundries).

    • 1. Eligibility for Returns & Exchanges

    You may return or exchange any purchased products within 14 days from the date of receipt, provided that the products are in their original condition (unused, unwashed, with intact packaging and tags) and without any damage.

    Please note: You can apply for return or exchange only after your order status is updated to "Shipped". Your order status will be automatically updated within 24 hours after you receive the goods.

    2. Return & Exchange Shipping Fee

    The shipping fee for returns or exchanges will be borne by the responsible party, as follows:

  • If the return/exchange is caused by our reasons (e.g., product quality issues, wrong delivery, missing items), we will bear the full shipping cost.
  • If the return/exchange is caused by your reasons (e.g., change of mind, wrong size selection, dislike of the product), you will bear the shipping cost.

    • 3. Refund Process & Timing

    After we receive and inspect the returned product (to confirm it meets the return requirements), we will process your refund as soon as possible.

    • Refunds will be credited back to your original payment account within 15 working days after we receive the returned product.

    • The refund arrival time may vary slightly depending on your payment method and bank processing speed. We will not be responsible for delays caused by third-party institutions (e.g., banks, payment platforms).

    4. How to Apply for Return & Exchange

    To apply for a return or exchange, please contact our customer service team during working hours:

    • Email: service@mail.vexngja.com

    • Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)

    Please provide your order number, product name, and reason for return/exchange in the email. Our customer service team will reply to you within working hours and guide you through the subsequent process.

    5. Additional Notes

  • We do not accept returns or exchanges for products that are used, damaged, or with incomplete packaging (unless caused by our reasons).
  • Our shipping and delivery time: 3–5 working days for dispatch, 7–10 working days for estimated delivery (for reference only, subject to actual delivery).
  • If you have any questions about our return and refund policy, please feel free to contact our customer service team.
  • We reserve the right to adjust this return and refund policy. The latest policy shall prevail at the time of your application for return/exchange. Thank you for your understanding and support! 😊

    • Return and exchange address:Room M2-538K, Diwang International, 12-2, Wangli Street, Shenyang-Fu Demonstration Area, Liaoning Province, China