Last updated: March 6, 2026
Company Name: Shenyang Dulei Jingai Technology Co., Ltd.
Address: Room M2-538K, Diwang International, 12-2, Wangli Street, Shenyang-Fu Demonstration Area, Liaoning Province, China
Authorized Director: Shi Rui
Social Credit Code: 91211500MAK6Y3N33T
Email: service@mail.vexngja.com
Phone: +86 19272493438
Welcome to our UK-based store! We’ve compiled the most frequently asked questions to help you shop with ease. If you have any other questions not listed here, please contact our customer service team.
About Our Products
Q1: What products do you sell?
A: We operate in the UK and offer a variety of products, including four main categories:
Order & Shipping
Q2: How long will it take to process and ship my order?
A: We process orders within 3–5 working days after confirming your payment. Once shipped, the estimated delivery time is 7–10 working days.
Q3: Do you provide tracking information for orders?
A: Yes! After your order is dispatched, we will send a shipping confirmation email to your registered email address, which includes a tracking number for you to check the real-time status of your package.
Customer Service
Q4: How can I contact customer service?
A: You can reach us via email: service@mail.vexngja.com
Q5: What are your customer service working hours?
A: Our customer service team is available from Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00). We will reply to your inquiries within working hours.
After-Sales Service
Q6: Do you offer a warranty for your products?
A: At this time, we do not provide warranty services for all products. If you need to return or exchange products, please refer to our Return & Refund Policy.
Q7: Can I return or exchange a product after receiving it?
A: Yes, you can return or exchange products within 14 days from the date of receipt (subject to our Return & Refund Policy). Please contact our customer service for specific procedures.
Payment & Pricing
Q8: What payment methods do you accept?
A: We support multiple secure payment methods, including American Express, Klarna BNPL, Mastercard, PayPal and VISA.
Q9: Are taxes included in the product price?
A: Yes, all product prices displayed on our store already include applicable taxes. No additional taxes will be charged at checkout.
If you have any other questions, please feel free to contact our customer service team. Thank you for your support! 😊
